Terms & Conditions

Travel safe during COVID-19

What you can expect during your stay:

• All linens sanitized in high-temperature wash
• Face masks required for guests in public areas
• Floors marked for social distancing
• Hand sanitizer available to guests & staff
• Regularly sanitized high-traffic areas
• Staff required to regularly wash hands
• Contactless check-in
• Contactless check-out
• Individually wrapped toiletries
• Rooms won't be serviced during your stay to minimise contamination

We are following local government guidelines in order to keep our guests & members of staff safe.

As part of these procedures we have marked all communal hallways & reception floor with social distancing tape. On arrival hand sanitizer is available for use both as you enter & leave the house. We provide medical face masks & rubber gloves for your use. Reminders are posted around the premises on the importance of practicing both social distancing & regular hand washing. We have taken all bed throws, cushions, dressing gowns/slippers from the rooms to minimize contamination. Rooms & communal areas are deep cleaned and disinfected on a daily basis. Breakfast served in covid compliant dining room, waiting on staff serve breakfast wearing face masks.

We look forward to welcoming you to Victoria House & taking great care of you during your stay. With kind regards, Jan & team.

Policy

• Check in between 16:00 and 20:00 and - check out by 10:30.
• All guests must be 18 or over, no children are allowed.
• Up to 2 dogs are accepted by prior arrangement.
• Smoking is allowed in some of the open air areas.
• Groups are accepted up to a maximum of 4 people.
• No stag and hen groups.
• On street parking is available and is free of charge.
• Parking is available nearby and is free of charge.

Payment Conditions

• No deposit required
• Payments by cash, bacs, and the following cards: Visa Debit / Delta, Visa Credit, Maestro / Switch, Mastercard - no charge.

Additional Check In Notes

Above check in & check out times flexible by prior arrangement.

Cancellation Conditions

• If a booking is cancelled less than 1 day before arrival then a charge equal to the full booking amount will be made.
• If a booking is cancelled less than 2 days before arrival then a charge equal to the first night of the stay will be made.
• In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Updated: 06/08/20